Web troubleshooting
This article provides troubleshooting recommendations for issues related to accessing and loading The New York Times website (nytimes.com) on a desktop or mobile browser.
This guide is intended to help readers troubleshoot issues with The New York Times website, including content not loading properly and general issues with usability. We recommend completing each step in this login troubleshooting guide
If you are experiencing an issue related to logging in and accessing your New York Times account, please visit Troubleshoot login issues on a web browser.
Review system requirements
Before proceeding with troubleshooting issues related to accessing and loading The New York Times website on a desktop or mobile browser, ensure that your device meets system requirements.
We recommend using the newest version of the Chrome web browser to access and load The New York Times website on your device.
If your device meets the requirements, proceed through the troubleshooting steps.
Disable ad blockers
Some browsers’ ad blockers will cause a webpage to display improperly. If you’re experiencing issues loading The New York Times on your browser, you may need to disable your browser’s ad blockers. Then, refresh the page.
Restart your web browser
If a webpage on nytimes.com is not displaying or loading properly, restarting your web browser can help resolve the issue. To restart your browser session, close your current window and open a new window.
Start a new login session
Some issues with the website may be resolved by logging out of your New York Times account and logging back in. For more information about how to log in to your New York Times account, visit Log in to your New York Times Account.
Clear your browser cache and cookies
When you use a web browser, the browser will save information from The New York Times website in its cache and cookies. This information may be outdated or conflict with your login attempts. To resolve the issue, clear your web browser’s cache and cookies:
Note: To access your New York Times Account on nytimes.com, your browser must accept cookies. Refer to the Privacy Policy and Cookie Policy for more information.